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Mobile M3forum |
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| Audio/In Car Entertainment (I.C.E.) Place to discuss sights and sounds. |
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Sat, Jun-02-2007, 02:31:20 PM
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#1 |
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Registered User
Join Date: Apr 2007
Posts: 641
Reputation: 0
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Huge Props to Tom from EAS
I just bought a BlueTooth retrofit kit and a DICE from EAS. The BMW supplied instructions for the BlueTooth kit were a little cryptic and my car didn't quite match the pictures in the instructions. I called EAS and left a message on their support like asking for help. Tom called me back immediately and sorted my issue. I ran into a couple of other problems and reached Tom right away. Finally at abouto 6:30 (90 minutes after EAS closed) I ran into another challenge, left a message and still got a call right back. This is just great customer service. I'm tempted to buy products from EAS for the guys working my helpdesk so they can see what customer service is supposed to look like at its very best.
Many thanks to Tom. Ian |
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Sat, Jun-02-2007, 07:43:36 PM
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#2 |
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M3Forum Sponsor
Join Date: Aug 2005
Posts: 10,365
Reputation: 0
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Ian,
The best part was calling and hearing you over the Bluetooth system - verifying everything was up and running. Glad we were able to get you going before the weekend. 
__________________
Tom G. | european auto source (eas) email: tom@europeanautosource.com web: www.europeanautosource.com tel 866.669.0705 | ca: 714.369.8524 x22 | fax: 714.908.1796 Blog | Facebook | YouTube | Flickr | Twitter |
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Fri, Jun-08-2007, 02:16:33 AM
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#3 |
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IcarisInnovations.com
Join Date: Sep 2005
Posts: 1,567
Reputation: 0
Location: San Francisco
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Bump For Great seller and great customer service!
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Sat, Jun-09-2007, 02:24:55 PM
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#4 |
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Registered User
Join Date: Apr 2006
Posts: 35
Reputation: 0
Location: SF bay area
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+ 1 Great service and great product. PedroPat  04 CB/BLK 6spd |
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Sun, Jun-10-2007, 01:14:18 PM
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#5 | |
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Geaux Tigers
Join Date: Jan 2007
Posts: 638
In the garage:
Reputation: 0
Location: Houston
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Quote:
__________________
 "BMW M Power: Be first every day." |
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Sun, Jun-10-2007, 01:58:59 PM
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#6 |
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Automotive Lighting Innovations
Join Date: May 2007
Posts: 6,842
Reputation: 0
Location: Oakland NJ
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I have bluetooth as an option in my car, I was wondering if you have insturctions on how to pair up with my phone?
Thanks in advance.. EDIT: NVM, found it here.. http://www.e38.org/ULFOwnerManual.pdf
__________________
Caesar Rowinski - LIGHTWERKZ 2009 BMW M3 Sedan - Space Gray FS: PFC Pads Last edited by LightWerkz; Sun, Jun-10-2007 at 02:03:48 PM. |
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Sun, Jun-10-2007, 05:54:54 PM
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#7 |
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Registered User
Join Date: Mar 2007
Age: 40
Posts: 625
Reputation: 0
Location: Tampa, FL!!!
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Tom is a great guy to deal with and very informative. Excellent customer service
__________________
 2003.5 M3 Coupe (6MT) Carbon Blk/Cinn. interior, Xenon's, Heated seats, Prem. pack, ZCP wheels, 245/275 UHP's, SE panel filter & BMC, Autosolutions SSK 30% & Rogue tranny mounts (uninstalled), BSW Stage 1, Dice ipod adapter, Euro ashtray, front bumper color matched corners, Predator Chromium's 6000K & matching fogs, Smoked Depot's, CSL/Mini battery, Euro fire extinguisher & first aid kit. (SOLD) |
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